FAQ – Frequently Asked Questions

Is the cable compatible with my phone?

Yes.
Our charging cable with integrated stand is compatible with most smartphones, including iPhone, Samsung, Xiaomi, Huawei and other Android devices, depending on the type of connector chosen (USB-C to USB-C, USB to USB-C).

The exact compatibility is specified on each product page.

What is the purpose of the integrated support?

The integrated stand allows you to keep your phone in a stable position while charging.
It is ideal for watching videos, making video calls or using your phone without holding it in your hand, all while continuing to charge it.

Can the cable damage my phone or the battery?

No.
Our cables are designed with strong and safe materials, incorporating protections against overheating, overvoltage and premature wear.
They comply with recommended charging standards to preserve your device's battery.

Does the cable support fast charging?

Yes.
The cable is compatible with fast charging, up to 240W depending on the model, as well as with data transfer.
The maximum power supported is indicated on the product sheet.

What are the delivery times?

Order processing usually takes 24 to 48 hours.
Delivery then takes place within 8 to 14 working days, depending on your location.

A tracking number is sent as soon as your order is shipped.

Can I return or exchange the product?

Yes.
You have 30 days after receipt to request an exchange or a refund.
The product must be returned in good condition and in its original packaging.

What payment methods do you accept?

We accept payments by bank card (Visa, Mastercard), Apple Pay, Google Pay and Klarna (subject to eligibility).
All transactions are fully secure.

Are taxes included in the price?

Yes.
All prices displayed on the website include all taxes.
No hidden fees will be added at the time of payment.

How do I contact customer service?

You can contact our customer service via the Contact page or by email.
We usually respond within 24 business hours.

Do you offer a loyalty program?

Yes.
Each purchase allows you to accumulate loyalty points that give access to discounts and exclusive offers.
Details are available on the dedicated loyalty program page.

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